3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact:
Internet Lesson Plan
Reflection:
The Internet Lesson Plan artifact is what I chose to demonstrate my ability to troubleshoot basic software and hardware problems common in digital learning environments. During the development of this assignment, I had the opportunity to explore different instructional software and collaboration sites that support learning and teaching. Being familiar with how to resolve issues or errors with different software and hardware was important. In this artifact, I had the opportunity to create a technology-enhanced learning experience that aligned with the Math content standards and the ISTE technology standards for students and be able to support them with issues through the use of troubleshooting methods.
As I created the Mathematics lesson plan, I tried to think of technical issues that could occur and what I could do to resolve them. One challenge that occurred was connection to the internet. Some students were able to get on while others couldn’t. To troubleshoot this problem, I instructed those students to restart their laptops to see if they could connect. Eventually everyone was connected and were off to completing their assignments. Another issue that accord was that students needed to access websites such as Adobe Spark from Google Chrome in order for it to function properly and we had to make sure that Adobe Flash Player was downloaded for Smart Exchange so that the students could engage in all of the activities.
Completing the artifact helped me to acquire the knowledge and skills needed to conduct and resolve basic troubleshooting problems. Any time someone is working with technology there is a great chance that hardware and software problems may occur. By understanding basic troubleshooting solutions, the loss of instructional time can be eliminated. I learned that several of the basic software and hardware problems transpire from lack of knowledge in how technology software and hardware work. One thing I would like to do differently is invest more time in training on different technology software and hardware so that I can decrease the need for support of simple technical issues. Doing this will allow me to assist my students and colleagues and reduce the amount of frustration that comes while engaging in digital learning.
Student learning was impacted by teaching them how to problem solve issues with web 2.0 tools. Students learned how to connect to reboot the laptops when the internet did not connect or reconnect to the internet if they were kicked off. They also discovered how to avoid not receiving access to embedded resources within Smart Exchange if they downloaded Adobe Flash Player. Student impact can be assessed by the use of a rubric for self-reflection and the results of formative data from the unit assessment. It can also be assessed by observation of how the students handled troubleshooting issues with their digital tool during the completion of the project.
Reflection:
The Internet Lesson Plan artifact is what I chose to demonstrate my ability to troubleshoot basic software and hardware problems common in digital learning environments. During the development of this assignment, I had the opportunity to explore different instructional software and collaboration sites that support learning and teaching. Being familiar with how to resolve issues or errors with different software and hardware was important. In this artifact, I had the opportunity to create a technology-enhanced learning experience that aligned with the Math content standards and the ISTE technology standards for students and be able to support them with issues through the use of troubleshooting methods.
As I created the Mathematics lesson plan, I tried to think of technical issues that could occur and what I could do to resolve them. One challenge that occurred was connection to the internet. Some students were able to get on while others couldn’t. To troubleshoot this problem, I instructed those students to restart their laptops to see if they could connect. Eventually everyone was connected and were off to completing their assignments. Another issue that accord was that students needed to access websites such as Adobe Spark from Google Chrome in order for it to function properly and we had to make sure that Adobe Flash Player was downloaded for Smart Exchange so that the students could engage in all of the activities.
Completing the artifact helped me to acquire the knowledge and skills needed to conduct and resolve basic troubleshooting problems. Any time someone is working with technology there is a great chance that hardware and software problems may occur. By understanding basic troubleshooting solutions, the loss of instructional time can be eliminated. I learned that several of the basic software and hardware problems transpire from lack of knowledge in how technology software and hardware work. One thing I would like to do differently is invest more time in training on different technology software and hardware so that I can decrease the need for support of simple technical issues. Doing this will allow me to assist my students and colleagues and reduce the amount of frustration that comes while engaging in digital learning.
Student learning was impacted by teaching them how to problem solve issues with web 2.0 tools. Students learned how to connect to reboot the laptops when the internet did not connect or reconnect to the internet if they were kicked off. They also discovered how to avoid not receiving access to embedded resources within Smart Exchange if they downloaded Adobe Flash Player. Student impact can be assessed by the use of a rubric for self-reflection and the results of formative data from the unit assessment. It can also be assessed by observation of how the students handled troubleshooting issues with their digital tool during the completion of the project.